"When all our 2,300 rooms are occupied, we can have from 7,500 to 8,000 guests to satisfy simultaneously," says Beverly. "This poses formidable logistical problems. The organization required to meet the needs of all these guests is the same that it takes to run a small city, but with more difficulty. We need to have foods that our customers are accustomed to eating in their country. But to make their experience memorable we also offer exotic dishes and recreational activities. In many hotels 50 percent or more of the service staff is engaged in catering. "
Nevertheless, as noted by IK Pradhan in an essay entitled "Impact of socio-cultural tourism in Nepal", "among all the factors that contribute to an enjoyable trip, nothing is more important than the way the locals treats guests and sense security that these trying. "
How do resort of success all over the world to satisfy its customers in these respects? The responsible for the training of staff in the main hotel Bahamian responded that need "training systems to encourage desired behaviors, training, correction ... in short, an endless effort to consistently deliver a high quality service." "In general, the inhabitants of the Bahamas have a lovable character. But it is very difficult to always be friendly, helpful and smiling at work. This is why we insist on the need to perform their job, whatever it is, with the same professionalism that characterizes a doctor, a lawyer or an insurance agent. We adhere to strict international standards for each element that helps to form the tourist experience as a whole. More we are committed as a team to achieve these standards, plus the quality of the service will be high and smudge. "